Frequently asked questions
As a leading printing and branding agency in Kenya, we stand by everything we sell. So if you open your order and you’re not happy, we’ll reprint or give you an account credit. Refer to our refund policy.
Contact us, we will get right on it.
For small orders, you get the delivery within 24 hours after approval of the artwork (design).
Big orders could take anywhere in the range of 3 working days and beyond.
We advice the customer to communicate the deadline with which he/she expects us to deliver, so we advise further.
Regrettably, we do not give free samples. However, we give prorated pricing for samples. This means you pay for the sample, and when you give us the whole project, you only pay the balance.
For instance, if the estimated project cost is 150,000/-, and perhaps the sample needs Kshs.20,000, you pay the Kshs.20,000 for the sample/origination cost, If approved, you pay the remaining Kshs.130,000.
Kindly Note: The cost of the sample is not a deposit for the project.
We DO NOT offer refunds on our design services. For more information, visit our return and refunds policy page.
